FAQ
PRODUCT
1.Are all ZOY products made with clean ingredients?
ZOY strives to use as many clean ingredients as possible, while ensuring maximum effectiveness and safety for your body and skin
2.Are ZOY products safe for all ages?
Yes! ZOY period care products are safe for even the most sensitive skin.
3.What size are ZOY pads?
- Light Flow: 245MM
- Medium Flow: 280MM
- Heavy Flow: 335MM
- Medium Flow:290MM
- Heavy Flow:340MM
1.Medicated Sanitary Pads has,
2.Herbal Sanitary Pads has,
4. What size are Therapy Pad liners?
5.How do I wash Reusable Period Underwear?
For gently used period panties, simply toss them in with your regular laundry. For soaked period panties, pre-rinse in cold water and machine wash on cold with your regular laundry cycle. We recommend air-drying.
6.How are ZOY period care products different than other conventional products?
We are proud to use responsibly sourced, certified organic cotton that is safely grown without harsh pesticides and synthetic chemicals in all of our disposable period care products. Because our period care products are made with clean ingredients without any irritating chemicals, women with all skin types and menstrual conditions can rely on ZOY.
SUBSCRIPTION
1.How can I subscribe to ZOY?
It’s easy: Visit the ZOY subscription page, build your subscription, and receive ZOY at your door.
2.Why should I subscribe to ZOY?
Our subscription makes life easier. Save time with auto-deliveries, enjoy fully customizable subscriptions of your favourite self-care items, and save 10% on every order.
3.Can I customise my subscription?
Of course! You can customise your subscription order by product, quantity, and delivery cadence.
4.Will my subscription be renewed automatically after I sign up?
Great question! Yes, your subscription will be renewed automatically according to your original settings. However, you can change the subscription preferences in your profile by choosing to adjust, skip, or cancel the subscription.
5.Can I make changes in my subscription?
Yes, you can! You’re able to make changes to your next delivery by visiting: My Account in your ZOY profile at least 24 hours prior to your next renewal date. If your order processes with any incorrect information, simply edit your info on the account page.
6.When do I need to make changes to meet the deadline of my next subscription?
To meet the deadline of your next subscription delivery, you need to make changes to your order at least 24 hours before your next renewal date.
7.Can I put my subscription on hold?
Unfortunately, we are unable to place holds on subscriptions at this time.Therefore, we recommend that you either switch your subscription to a bi-monthly delivery or skip your next few orders.
ORDER
1.Do you have discount codes that I can use on my order?
We offer exclusive offers for our email subscribers. Please sign up to enjoy deals on your favourite Rael products. Offers or discount codes cannot be combined.
2.When will an out of stock product be available again?
Our customer favourites may sell out fast! Sign up for our emails to get first-access to back-in-stock items and new product launches.
3.Can I modify my order?
We are unable to make modifications to existing orders at time. Please email us at [email protected] and we will do everything we can to assist you further.
4.How do I track my package?
After your package is shipped, you will receive an email containing tracking information within 24-48 hours.